Transparency and access to public information

Transparency and access to public information

In this section we make available to affiliates and the community in general, information of interest about our processes and/or procedures, where they can learn first-hand about the management and administration of the Comfenalco Valle Delagente Family Compensation Fund.

In this way, we comply with the provisions of the National Government and control entities for access to information in a public and transparent manner.

1) Información de la entidad

Functions and duties Compensation Fund.

Functions and duties EPS Delagente.

Statutes

Organizational chart Family Compensation Fund Comfenalco Valle Delagente

Structure Comfenalco Valle EPS DELAGENTE

information directory

Associations – National Association of Family Compensation Funds – ASOCAJAS

Associations – Colombian Association of Comprehensive Medicine Companies -ACEMI

Puntos de Atención al Usuario Caja de Compensación

Puntos de Atención al Usuario EPS

Sedes y horarios de atención Caja de Compensación

Sedes y horarios de atención EPS

Requests, complaints, claims and suggestions contact form - Box

Requests, complaints, claims and suggestions contact form - Health

Consultation of requests

Information Treatment and Security Policy

Judicial notification emails

Institutional Magazine LAZOS

Frequently asked questions and answers

Glossary

Activities Calendar

Health Calendar

Additional Information

Additional Information – Health

Prescription procedure for family allowance in money

Other interest groups

Requests, complaints, claims and suggestions contact form - Box

Requests, complaints, claims and suggestions contact form - Health

Atención al afiliado y comunidad en general

Protocol for attention to requests, complaints, claims, suggestions and/or congratulations PQRSF

Protocol for care and service for people with disabilities

Protocol of attention through channel in social networks

Protocolo de atención anfitriones de servicio EPS delagente

Ethics Line

2) Normativa

Legal framework and regulations – Family Compensation Fund

Legal framework and regulations – Health

3) Contratación

Pago a proveedores Salud reservada

4) Planeación

Plan de Rendición de Cuentas - EPS

Plan estratégico - EPS

5) Trámites

Services Family Compensation Fund

Customer Service Health

Health Services – Online transactions

Health Services – Authorizations Hospital Services

Health Services – PBS Authorizations

Health Services – Disabilities and Maternity and Paternity Leave

Health Services – EPS Affiliations

Health Services – Occupational Medicine

Health Services – Contributions

Rates - Box

Health Rates – Moderator Fees and EPS Copayments

Health Rates – Payments per UPC value

Virtual Branch - People

Virtual Branch - Companies

6) Participa

Management report and social impact

7) Datos abiertos

Solicitud de información pública con identidad reservada

National Database Registry (SIC)

7) Obligación de reporte de información específica por parte de la entidad

Report of complaints, claims, reports and requests for access to information Compensation Fund

Report of complaints, claims, reports and requests for access to health information

Document Management

8) Condiciones té​cnicas mínimas y de seguridad digital web

Inclusive service and care

Accesibilidad web

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