Affiliate care routes diagnosed with HIV

Know your route of care

Member diagnosed with HIV

If you are a member of Comfenalco Valle EPS delagente and you were diagnosed with HIV, we inform you of your care route during the COVID-19 contingency.

HIV care – IPS SIAM

If you are a patient diagnosed with HIV, you will be contacted by telephone one day before the appointment is assigned by the IPS SIAM in order to validate which type of consultation you prefer: face-to-face or teleconsultation, and later they will carry out the alarm system survey of the COVID-19.

In case of presenting any symptoms of COVID-19, they will schedule an assessment by teleconsultation and will give recommendations for your health and that of your family.

Confirmation face-to-face consultation

If your consultation is in person and you do not present any respiratory symptoms, you should take into account the following recommendations:

When you arrive at the institution, you must wash your hands correctly, then you will be directed to the consultation and later to the pharmacy service for the delivery of the medications. Appointment scheduling certificates will be sent via email one day before the scheduled appointment.

Virtual consultation confirmation

If you scheduled a teleconsultation, the day before the electronic means or means of communication, WhatsApp, Skype, among others, will be validated. In addition, they will give you location recommendations at the time of the consultation (space, lighting) and you must verify the operation of the audio, microphone and video.
Once the teleconsultation has been carried out, the professional will inform you that you will be contacted to coordinate the delivery of medications at home, and in case you need to send orders, it will be done via email.
If you have any difficulty with the scheduling or confirmation of your appointment, you must contact the number 386 5170 option 1, to assign an appointment; option 2, for appointment cancellation; and option 3, for pharmacy.