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Comfenalco Valle Delagente
Affiliate care routes diagnosed with Cancer

Know your route of care

Affiliate diagnosed with Cancer

If you are a member of Comfenalco Valle EPS delagente and you were diagnosed with Cancer, we inform you of your care route during the COVID-19 contingency.

Oncological care – Imbanaco Medical Center

Care at the Imbanaco Medical Center will not change during the COVID-19 mitigation process. However, keep the following recommendations in mind in order to protect your health.

External consultation – Before requesting an appointment

To schedule appointments, dial the telephone numbers 385 1000 – 518 6000 – 382 1000; During the call you must inform your interest in teleconsultation. You must have a computer or cell phone with internet access, audio, microphone and video.
Subsequently, you will receive an email with the instructions for payment of the moderator fee and the completion of the informed consent.
Payment of the moderator fee can be done in two ways:
  • Electronic payment through the link that is sent in the mail. You must send the proof of payment again to the mail.
  • By depositing a bank account that can be done virtually or physically, the proof of payment must be scanned and sent to the email sent.
The Imbanaco Medical Center will be in charge of carrying out the authorization request process to Comfenalco Valle EPS of the agent, internally.
After verifying the payment, the Imbanaco Medical Center will contact you by phone to confirm the time and date of the virtual appointment. An email will also be sent with the access link to the appointment.

External consultation – Before requesting an appointment

On the day of the teleconsultation, you must make sure that your communication device has a battery and that it has Internet access.
You must access the link in the email 5 minutes before the agreed time of the appointment:
  • Enter your email to the message where the appointment information was sent and click on the link to access the virtual consultation.
  • If your email is from Gmail, remember that you can access it through the invitation sent to your calendar, by clicking on the option “Join Hangouts Meet” or “Join the video call”.
You must click on the "join now" option and validate that the microphone and camera are active
The doctor with whom your appointment was assigned will be connected and you will be able to clarify any doubt regarding the care of your illness.

drug delivery

If you are undergoing active treatment with the use of hormonal drugs or chemotherapy, you should take into account that:

  • All medications that must be applied parenterally: intravenous, subcutaneous, intramuscular or through any catheter (PICC, implantable, central catheter), will continue to be applied in person at the Imbanaco Medical Center, according to the schedule that you have been informed of. . Please, if you have any questions about medications of this type, contact the telephone line: 382 1000, Exts. 41317- 41318- 41315- 41314- 41322
  • Oral medications (tablet, blister, capsule presentation) will be dispensed at home and also in person. If you have any questions regarding medications of this type, you can contact the telephone line: 3821000 Exts. 41320 – 23226

The authorization process for all oncological drugs will be carried out internally between the Imbanaco Medical Center and the agent's Comfenalco Valle EPS.

If you require medications that are not part of the Imbanaco Medical Center delivery (those not related to cancer treatment), they must be claimed at Cafam drugstores. For users over 70 years of age, home dispensing has been arranged as follows:
  • If you live in Cali, Jamundí or Yumbo contact the lines 485 4777 or 620 6565
  • If you live in Palmira contact the cell phone 316 5218251

emergency services

As a user you will have access to the emergency service of the Imbanaco Medical Center considering the following observations:
  • If you are a minor with a diagnosis of cancer that requires emergency services, a relative must contact the telephone number 311 3335612 in advance. The telephone call will guide you on how to access the emergency service.
  • If you are a patient over 18 years of age diagnosed with cancer, you must enter through the door on Calle 39 (former emergency area).
  • If you have had a bone marrow transplant, please call the telephone number 317 5024222 before going to the emergency room. In the call you will be guided how to access the service according to what has been identified.
No more than one family member per patient or more than one companion is allowed for a period of 12 to 24 hours.
The Clinical Laboratory of Tower B will be the only service in operation from Monday to Friday from 6:00 a.m. to 5:00 p.m. and Saturday from 6:00 a.m. to 1:00 p.m.
Radiotherapy activities will continue to be offered to patients who need it on a regular basis.
The surgical area will be dedicated exclusively to urgent procedures and priority procedures. The other surgeries may be deferred according to the review of each treating physician.
The diagnostic and treatment areas (endoscopy, invasive and non-invasive cardiology, laboratory, radiological studies, resonances) will focus their activities on caring for patients whose situation is of an urgent and/or priority nature. The imaging unit is located on the 0th floor of the main headquarters of the Imbanaco Medical Center.
No more than one family member per patient or more than one companion is allowed for a period of 12 to 24 hours per patient. The use of elevators is restricted, their displacement is limited with a maximum number of people per circulation. Upon entering the institution and exiting the elevator, each person must wash their hands.
Accessibility by WAH
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