Portabilidad

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Portability

Health insurance portability operation

This section indicates the conditions and rules for the health insurance portability operation Throughout the national territory.

What is Portability?

It is the guarantee of accessibility to health services in any municipality of the national territory, for all members of the General Social Security System (Decree 1683 of 2013.

Portability applies to the following cases

Emigration Occasional: Transfer from the municipality where you currently receive health services to a different one within the national territory for a period not exceeding one (1) month.
Emigration Temporary: When the affiliate moves from his affiliation domicile to another municipality within the national territory for a period of more than one (1) month and less than twelve (12) months, the EPS must guarantee his affiliation to a primary IPS in the receiving municipality and from this, the access to all the services of the Compulsory Health Plan. If the temporary conditions of the transfer persist for more than one year, the affiliate must request an extension for up to one more year. From this moment on, temporary emigration will be considered permanent and the member will have to move from EPS.
Emigration Permanent: When the emigration is permanent or definitive for the entire family nucleus, the affiliate must change EPS, joining one that operates the respective regime in the receiving municipality.
Dispersion of the family nucleus: When, for work, study, or any other reason, any of the members of the affiliated family nucleus settles their residence in a municipality of the national territory other than the affiliation domicile where the rest of the family nucleus resides, regardless of whether the emigration be it temporary or permanent.

How to request Portability?

The contributor must make the Portability request before Comfenalco Valle EPS, through the following channels:

User service telephone line 4853530 Option 6 either 018000185462.
Via email, to the portability mailbox: portabilidadepscv@epsdelagente.com.co
In person at the PAI Comprehensive Service Points, Tower C and Headquarters, Documentation Center, approaching you with the form completed and signed by the contributor

In the following link you can consult the User Service Office closest to your home:

The request must contain at least the following information:

Data of the Contributor (Applicant)

Full names and surnames
Type and identification number
Sociodemographic data (Address, Neighborhood, Telephone, Cellular, Email)
Type of emigration (Temporary Migration – Dispersion of the group)

Data of the member who emigrates (contributor and/or beneficiaries)

Full names and surnames
Type and identification number
Sociodemographic data where the member emigrates (Department, City or Municipality, Address, Neighborhood, Telephone, Cellular, Email)
Time of permanence or temporality (start date-possible return date)

The EPS, within ten (10) business days following the request, will inform the affiliate of the IPS to which they have been attached in the receiving municipality. While the requested affiliation is confirmed, emergency care will proceed or as occasional emigration in the place of emigration.

If the member with an active portability process returns temporarily or occasionally to the place of affiliation, they will only have emergency services at this place.

If the member's emigration ends before the scheduled time, he must inform his EPS to proceed to reverse the portability and assign a primary IPS in his new place of residence.

Health insurance figures

Si eres empleador, te invitamos a conocer el nuevo formulario de afiliación empresas aquí.

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