To guarantee your well-being and that of your companions, keep these entry and use policies in mind:

• Affiliates to Comfenalco Valle Delagente have subsidized rates according to their user category A or B.
• Category C affiliates have a promotional rate.
• Admission is free of charge for children under 12 years of age affiliated with the Comfenalco Valle Delagente Compensation Fund.
• Unaffiliated children, ages 2 and up, must pay their applicable entrance fee.
• Adults over 60 years of age affiliated with the Comfenalco Valle Delagente Compensation Fund, enter with a special rate, equivalent to category A regardless of their affiliation category.
• Use the appropriate swimsuit in recommended materials such as: elastane, lycra, neoprene or spandex.
• Children under twelve (12) years of age must enter with an adult, the safety of girls and boys is under the full responsibility of their parents and/or guardians.
• Biosafety protocols in force at the regional and national level must be complied with in accordance with current regulations.
• Do not enter drunk or under the influence of psychoactive substances.
• The entry of any type of weapon is not allowed.
• Pets are not allowed.
• The consumption of tobacco and/or cigarettes in the facilities of the Recreational Centers of Comfenalco Valle is prohibited, according to article 19 of Law 1335 of 2009.
• Do not throw garbage, waste, chewing gum or cigarettes in our facilities, use the special containers for it.
• The parking service is free of charge for our users, as long as space is available.
• Take care of your personal belongings, Comfenalco Valle Delagente is not responsible for forgetting or losing them.
• It is your responsibility for any damage caused to the facilities of the sports venue that you use and/or to third parties.
• The Youth Card agreement is in force according to the National Plan.
• The Caja sin Fronteras agreement is in force according to the affiliate rate.
• The agreement with Comfandi is in force.
• The transportation schedule in Cali to Yanaconas is Saturdays, Sundays and holidays at 9:00 a.m. and 11:00 a.m. The return is at 4:00 p.m.

• Every child affiliated with Comfenalco Valle Delagente, under 12 years of age, is subsidized by the 100% of the entrances to the Recreational Centers.
• In the month of April, all children under 12 years of age affiliated with Comfenalco Valle Delagente, their 100% income to Recreational Centers is subsidized, with the exception of educational institutions that apply the agreement rate during the year.

• Older adults affiliated with Comfenalco Valle Delagente enter with a category A rate. The older adult is any person over 60 years of age according to Law 1251 of 2008.

The following are some norms, practices and recommendations focused on the Sustainable tourism, which help us to provide you with an excellent service. For this reason, we invite you to disclose them and ensure compliance:

• You are inside a protected area that is part of the Los Farallones de Cali National Natural Park, a place for the conservation of flora and fauna, for this reason we thank you for respecting the tranquility and integrity of all forms of life, and maintaining as much silence as possible possible.
• To maintain natural processes, you must refrain from extracting plants, seeds, fruits, insects, animals or any species from the area.
• Take care of the vegetation, do not mark the trunks or mistreat the branches of the trees.
• Deposit common and usable waste in the arranged containers.
• Smoking or making bonfires put the ecosystem at risk, therefore they are not allowed in the camping area.
• Adult visitors who enter the accommodation accompanied by minor children (family members) will be responsible for them in all aspects of health and safety, and also for the proper use of the camping area facilities.
• The catamaran mesh is a space for relaxation and reading, with a maximum capacity for four (4) people, in this space minors must be under the care of an adult.
• Tents for rent for four (4) and six (6) people, includes mats, pillows, blankets and a padlock. These implements must be returned at the end of your stay, at 1:00 pm
• All users of the camping service must wear an identification bracelet. People who do not carry it are not registered and will be asked to leave the camping area.
• Respect the privacy, tranquility and safety of the people with whom you share the camping area.
• Food preparation, consumption of alcoholic beverages and hallucinogenic substances, pet ownership, use of loud sound equipment, among others, are restricted activities in the Recreation Center, including the camping area.
• The user will be responsible before the Compensation Fund and the competent authorities, for damages, loss of elements, damages and/or bad behavior within our facilities.
• Take care of your personal belongings, Comfenalco Valle Delagente, is not responsible for the loss of money, jewelry and other personal items of value that you own, nor does it assume any cost for the loss thereof. To avoid this situation and as a security mechanism for your personal belongings, our Family Compensation Fund has provided the luggage storage service for all users, it is totally free and you can request it during business hours.
• If you are going to move out of the camping tent to another part of the Recreational Center, take your personal or valuable items with you.
• After 9:00 pm, please do not do activities that affect the rest and good sleep of other users. People who return from our Tavern must do so with total discretion.
• Report any concern or irregularity in the service to the Recreation Center Administrator, who will gladly provide you with the necessary support for a prompt solution.
• Pool hours are extended until 9:00 pm After this time, the pools enter a maintenance and disinfection process, which can put the health of those who use them at risk.
• In accordance with the provisions of the Art. 17 of Law 679 of 2001, Comfenalco Valle Delagente rejects and denounces the exploitation and abuse of minors, these behaviors are criminally and civilly punished in accordance with the legal provisions in force in the country.
• Failure to comply with these recommendations may even lead to withdrawal from the Recreation Center without the right to a refund.