Compliance with medical appointments

The importance of meeting medical appointments lies in the fact that when a user does not attend a scheduled consultation, they are taking away the opportunity for another person to be seen in a timely manner. Therefore, when you request your medical appointments, keep the following recommendations in mind:

  • Have a visible place in your home or workplace where you can record the appointments you schedule.
  • If you cannot attend, reschedule or cancel your appointment at least 5 hours in advance, through the telephone line: 4853530 or from other cities 018000185462 for medical and dental appointments.
  • Arrive in plenty of time, according to the appointment you schedule.
  • Schedule your medical appointments by writing to the email: citasmedicas@epscomfenalcovalle.com.co
  • Office hours: Monday to Friday: 7:00 a.m. – 6:00 p.m. – Saturdays: 7:00 a.m. to 1:00 p.m.
Share this information with your family group.
Remember that all members of the health system have rights and duties to fulfill. Regarding medical appointments, one of them is: "Attend scheduled appointments punctually and in case of not being able to attend, reassign or cancel them in a timely manner."
In this way, we make it easier for another user to take the appointment that you have canceled in a timely manner. Being aware of the consequences that non-compliance generates for other users, we will soon be informing you about the pedagogical corrective that EPS Comfenalco Valle will implement for those users who present non-compliance at medical appointments.
Keeping, reassigning or canceling my appointments on time allows another person to access health services in a timely manner.
That other one could be me!

Contributions without default interest during the Health Emergency

During the health emergency caused by the COVID-19 pandemic, the National Government issued Decree Law 538 on April 12, 2020, which clarifies the payment of contributions to the Comprehensive Social Security System without default interest from the period March 2020, and until the lifting of the health emergency.

With the new extension of the health emergency defined in Resolution 2230 of November 27, 2020 until February 28, 2021, the periods without default interest will correspond to those between March 2020 and February 2021.

ON 30062021

Additional UPC Value Contributory Regime Effective 2023

In accordance with the provisions of Article 2.1.4.5 of the Sole Regulatory Decree 780 of 2016 and in accordance with articles 8 to 11 of Resolution 2809 of December 30, 2022 of the Ministry of Health and Social Protection, by which the the value of the Unit of Payment by Capitation - UPC for the coverage of the Health Benefits Plan of the Contributive and Subsidized Regimes in force 2023, the values of the additional UPC are disclosed below, according to age, gender and geographical area of each affiliate, which will apply as of January 1, 2023:

Age groups normal area (1) Special area (2) Cities (3) Remote areas (4)
Under 1 year 356.400 391.800 391.300 490.600
from 1 to 4 years 104.100 114.300 114.200 142.700
from 5 to 14 years 43.300 47.400 47.400 58.900
From 15 to 18 years H 41.900 45.900 45.800 56.900
From 15 to 18 years M 64.500 70.700 70.600 88.000
From 19 to 44 years H 70.600 77.500 77.400 96.500
From 19 to 44 years M 128.500 141.100 141.000 176.400
From 45 to 49 years 131.100 144.000 143.800 179.900
50 to 54 years 165.300 181.600 181.400 227.100
55 to 59 years 195.300 274.900 214.300 268.400
60 to 64 years 250.100 274.900 274.500 344.000
65 to 69 years 309.300 340.000 339.500 425.600
From 70 to 74 years 373.500 410.600 410.100 514.200
75 and over 465.400 511.700 511.100 640.900

**Approximate values to the top hundred – Art. 3.2.1.5 Decree 780 of 2016

(1) Normal Zone: All municipalities in the country except for those registered as a special zone, remote zone and large cities and suburbs.


(2) Special Zone: Includes the municipalities listed in Annex 1 of Resolution 3513 of December 26, 2019.


(3) Large Cities and Conurbations: Includes the cities of Armenia, Barrancabermeja, the Special, Industrial and Port District of Barranquilla,
Bello, Bogotá DC, Bucaramanga, Buenaventura Special, Industrial, Port, Biodiverse and Ecotourism District, Cartagena de Indias DT and C,
Cartago, Dosquebradas, Cúcuta, Floridablanca, Ibagué, Itagüí, Guadalajara de Buga, Manizales, Medellín, Montería, Neiva, Palmira, Pasto, Pereira,
Popayán, Riohacha, Santa Marta Tourist, Cultural and Historical District, Santiago de Cali, Sincelejo, Soacha, Soledad, Tuluá, Valledupar and Villavicencio.


(4) Remote Zone: It includes the Archipelago Department of San Andrés, Providencia and Santa Catalina.

Comfenalco Valle Delagente
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