{"id":1714,"date":"2020-07-07T22:45:38","date_gmt":"2020-07-07T20:45:38","guid":{"rendered":"https:\/\/test.comfenalcovalle.com.co\/?page_id=1714"},"modified":"2023-02-24T16:16:11","modified_gmt":"2023-02-24T21:16:11","slug":"servicio-al-cliente","status":"publish","type":"page","link":"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1714\" class=\"elementor elementor-1714\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<main class=\"elementor-section elementor-top-section elementor-element elementor-element-da82c47 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da82c47\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a9d850\" data-id=\"2a9d850\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8694a8e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8694a8e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-dbd1eae\" data-id=\"dbd1eae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bee74c jet-breadcrumbs-align-left jet-breadcrumbs-align-mobile-center elementor-widget elementor-widget-jet-breadcrumbs\" data-id=\"3bee74c\" data-element_type=\"widget\" data-widget_type=\"jet-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-jet-breadcrumbs jet-blocks\">\n\t\t<div class=\"jet-breadcrumbs\">\n\t\t<div class=\"jet-breadcrumbs__content\">\n\t\t<div class=\"jet-breadcrumbs__wrap\"><div class=\"jet-breadcrumbs__item\"><a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/\" class=\"jet-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Comfenalco Valle Delagente\">Comfenalco Valle Delagente<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734ce52 elementor-widget elementor-widget-heading\" data-id=\"734ce52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9b653c elementor-widget elementor-widget-heading\" data-id=\"a9b653c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">We are here to listen to you!<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe43904 elementor-widget elementor-widget-text-editor\" data-id=\"fe43904\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWe accompany you to learn about the benefits, services and programs of your Comfenalco Valle Delagente Family Compensation Fund. We also attend to your requests, queries, claims or congratulations.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7cd8a45 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cd8a45\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-24d0b54\" data-id=\"24d0b54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-776e625\" data-id=\"776e625\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5d819e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a5d819e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/test.comfenalcovalle.com.co\/en\/preguntas-y-respuestas-frecuentes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to FAQ<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-190b999\" data-id=\"190b999\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9954c44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9954c44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1fefa13\" data-id=\"1fefa13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1855ff3 elementor-widget elementor-widget-heading\" data-id=\"1855ff3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Know the channels we have at your service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-d4c5f1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d4c5f1a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d741da3\" data-id=\"d741da3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-17e3d62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17e3d62\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bc5f0af\" data-id=\"bc5f0af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6dbfa9 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"e6dbfa9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"104\" height=\"104\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_llamada_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603994\" alt=\"icono_llamada_color\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_llamada_color.png 104w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_llamada_color-12x12.png 12w\" sizes=\"(max-width: 104px) 100vw, 104px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e6ad317\" data-id=\"e6ad317\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00a1ca0 elementor-widget elementor-widget-text-editor\" data-id=\"00a1ca0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>call us<\/strong><\/span><br \/><span style=\"text-align: left;\">Regional hotline<\/span><br \/><span style=\"text-align: left;\">(602) 886 2727<\/span><br \/><span style=\"text-align: left;\">National toll free line<\/span><br \/><span style=\"text-align: left;\">01 8000 938 585<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4b4d435\" data-id=\"4b4d435\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-b6f461f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b6f461f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cea8c26\" data-id=\"cea8c26\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-192274c elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"192274c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"114\" height=\"114\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_ubicacion_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603999\" alt=\"icono_ubicacion_color\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_ubicacion_color.png 114w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_ubicacion_color-12x12.png 12w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6d05bf7\" data-id=\"6d05bf7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f7960d elementor-widget elementor-widget-text-editor\" data-id=\"1f7960d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Visit us<\/strong><\/span><br \/><span style=\"text-align: left;\">Find the Comfenalco Valle Delagente office closest to you. <a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/sedes\/\"><span style=\"text-decoration: underline;\">Get to know our offices<\/span><\/a>.<br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ce4edf7\" data-id=\"ce4edf7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-5ade74e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ade74e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5e13e9d\" data-id=\"5e13e9d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb1641f elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"fb1641f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-604181\" alt=\"\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-150x150.png 150w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-300x300.png 300w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-12x12.png 12w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc.png 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ff93f2b\" data-id=\"ff93f2b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-097d941 elementor-widget elementor-widget-text-editor\" data-id=\"097d941\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Ask Diligent<\/strong><\/span><br \/>It is our virtual advisor, you can find it here on the website, click on its image and it will support you with answers to your questions.<br \/><br \/><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-08fb5d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08fb5d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6d76aa4\" data-id=\"6d76aa4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-613d5e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"613d5e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5f28f4a\" data-id=\"5f28f4a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d3b5ae elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"4d3b5ae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"114\" height=\"112\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_registro_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603997\" alt=\"icono_registro_color\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_registro_color.png 114w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_registro_color-12x12.png 12w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-96f2b30\" data-id=\"96f2b30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a39be2f elementor-widget elementor-widget-text-editor\" data-id=\"a39be2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Register your request<\/strong><\/span><br \/>Share your requests, congratulations, claims, complaints or suggestions through our web form. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/formulario-pqrsf\/\">Go to the PQRSF form<\/a><\/span>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4a849cf\" data-id=\"4a849cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-86f34cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86f34cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bb9b00e\" data-id=\"bb9b00e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7323689 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"7323689\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_servicio_al_cliente_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603998\" alt=\"icono_servicio_al_cliente_color\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_servicio_al_cliente_color.png 100w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_servicio_al_cliente_color-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fd1e9b4\" data-id=\"fd1e9b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d7ca42 elementor-widget elementor-widget-text-editor\" data-id=\"8d7ca42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>virtual care<\/strong><\/span><br \/><span style=\"text-align: left;\">Schedule your virtual appointment and receive attention via video call with one of our advisors. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/virtual.comfenalcovalle.com.co\/delagenteweb\/virtual-scheduling\" target=\"_blank\" rel=\"noopener\">Schedule your appointment<\/a><\/span>.<br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-76613a0\" data-id=\"76613a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-d594c65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d594c65\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-963a0a6\" data-id=\"963a0a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80c91f8 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"80c91f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"116\" height=\"116\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_notificacion_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603995\" alt=\"icono_notificacion_color\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_notificacion_color.png 116w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_notificacion_color-12x12.png 12w\" sizes=\"(max-width: 116px) 100vw, 116px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f29ec5c\" data-id=\"f29ec5c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3574c48 elementor-widget elementor-widget-text-editor\" data-id=\"3574c48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>judicial notices<\/strong><\/span><br \/>Know the emails enabled for the purposes of judicial notifications. Go to the <a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/buzon-de-notificaciones-judiciales\/\"><span style=\"text-decoration: underline;\">judicial notification mailbox<\/span><\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-5bdd293 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bdd293\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-18f07cd\" data-id=\"18f07cd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-fb16d2b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb16d2b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b72afdc\" data-id=\"b72afdc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a202d5d elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"a202d5d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_escribir_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603993\" alt=\"icono_escribir_color\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_escribir_color.png 120w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_escribir_color-12x12.png 12w\" sizes=\"(max-width: 120px) 100vw, 120px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7dc4bcd\" data-id=\"7dc4bcd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25a5aff elementor-widget elementor-widget-text-editor\" data-id=\"25a5aff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>write to us<\/strong><\/span><br \/>Direct your written communication to our administrative headquarters or locate our suggestion boxes in offices and recreational centers. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/sedes\/\">Discover our offices and hours<\/a><\/span>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-87dfa15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87dfa15\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-606d41d\" data-id=\"606d41d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fe816f elementor-widget elementor-widget-text-editor\" data-id=\"9fe816f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left;\">Write us by email: <span style=\"text-decoration: underline;\"><a href=\"mailto:servicioalcliente@comfenalcovalle.com.co\">servicioalcliente@comfenalcovalle.com.co<\/a><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-975a2dc\" data-id=\"975a2dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-5167a1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5167a1c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6f8fed5\" data-id=\"6f8fed5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a77288 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"7a77288\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"122\" height=\"122\" src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_redes_sociales_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603996\" alt=\"icono_redes_sociales_color\" srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_redes_sociales_color.png 122w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_redes_sociales_color-12x12.png 12w\" sizes=\"(max-width: 122px) 100vw, 122px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-823d9d2\" data-id=\"823d9d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25a57bb elementor-widget elementor-widget-text-editor\" data-id=\"25a57bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Follow us on social networks<\/strong><\/span><br \/><span style=\"text-align: left;\">You find us as Comfenalco Valle on Facebook, Instagram, YouTube, LinkedIn, Tiktok and Twitter.<br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-33e7e31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33e7e31\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9925006\" data-id=\"9925006\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cb4a96 elementor-widget elementor-widget-heading\" data-id=\"1cb4a96\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">This is how we serve and respond to your requests PQRSF<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-f3c288e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f3c288e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-abaeba8\" data-id=\"abaeba8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27e158f elementor-widget elementor-widget-toggle\" data-id=\"27e158f\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-4181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are PQRSFs?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4181\"><p style=\"text-align: justify;\">They are the Requests, Complaints, Claims, Suggestions and Congratulations that users share with us verbally or in writing, through our contact channels.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-4182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do the different types refer to?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4182\"><ul style=\"text-align: justify;padding:20px;\">\n \t<li style=\"text-align: justify;\"><strong>Application<\/strong>: These are queries regarding the programs and services of the Compensation Fund.<\/li>\n \t<li style=\"text-align: justify;\"><strong>Complaint<\/strong>: Manifestations related to the care provided by one of our collaborators.<\/li>\n \t<li style=\"text-align: justify;\"><strong>claim<\/strong>: Statements or disagreements about the processes or breaches on our part.<\/li>\n \t<li style=\"text-align: justify;\"><strong>Suggestion<\/strong>: Expectations or improvements that you suggest of our programs and services.<\/li>\n \t<li style=\"text-align: justify;\"><strong>Positive comment:<\/strong> They are the expressions and comments that exalt our work.<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-4183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Steps to follow to escalate your request to the Family Compensation Fund<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4183\"><ol style=\"padding:20px;\">\n \t<li style=\"text-align: justify;\">Define the channel of your choice for filing your statement (by phone, mail, in person or virtual).<\/li>\n \t<li style=\"text-align: justify;\">Provide your contact information and be very descriptive with your request, complaint, claim or compliment, this will allow us to provide a pertinent and complete response. If you require it, you can attach documents that support your request.<\/li>\n \t<li style=\"text-align: justify;\">Subsequently, a notification will arrive to your email with the filing number (Ticket No.) for your follow-up.<\/li>\n \t<li style=\"text-align: justify;\">You can track the status of your request through our App<\/li>\n \t<li style=\"text-align: justify;\">Comfenalco Valle Delagente, ask our Diligent Virtual Advisor or <a href=\"https:\/\/virtual.comfenalcovalle.com.co\/ServiciosWeb\/consultaTiquete.xhtml\" target=\"_blank\" rel=\"noopener\">click here<\/a>. Comfenalco Valle Delagente reviews your case and responds to your request via email or physical.<\/li>\n \t<li style=\"text-align: justify;\">We will validate your satisfaction with the response through a satisfaction survey.<\/li>\n<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-4184\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4184\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Know our Policy for the management of requests<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4184\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4184\"><p style=\"text-align: justify;\">For Comfenalco Valle Delagente, the relationship with its stakeholders is essential to foster a culture of service through close and lasting relationships that allow us to continue being pertinent, relevant, decisive and necessary for the well-being of Valle del Caucan families. Listening to the voice of our clients through requests, complaints, claims and suggestions is essential to improve the provision of our services by having various face-to-face and virtual service channels, such as: telephone channel, Diligent virtual advisor, social networks, email, suggestion boxes, web portal and face-to-face service points.<\/p>\n<p style=\"text-align: justify;\">The management of requests is framed in the following aspects:<\/p>\n<p style=\"text-align: justify;\">At Comfenalco Valle Delagente, all PQRSF must be registered through the CRM C4C technological tool, from where responses are managed in order of arrival and priority, making it easier for us to monitor and control them. Attention to vulnerable groups and people in a situation of disability, defenselessness or manifest weakness is prioritized in the provision of face-to-face services. At the corporate level, the guidelines are established to respond to the PQRSF, with the areas being responsible for providing substantive, pertinent responses in accordance with the requirements of the users, complying with the response times established by the Family Compensation Fund. Comfenalco Valle delagente has a compensation policy for cases that require prior analysis. The Customer Service area submits periodic reports to senior management so that the main administration of the Corporation can verify the PQRS process and identify and decide on its improvements. The reports are fed back in a timely manner to the different areas that participate in the PQRSF process on the impact on the indicators of relevance, opportunity and satisfaction.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-3bbfb36 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3bbfb36\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-0625ee3\" data-id=\"0625ee3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-bba3070\" data-id=\"bba3070\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e022d6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0e022d6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/virtual.comfenalcovalle.com.co\/ServiciosWeb\/consultaTiquete.xhtml\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Check the status of your request<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-2364452\" data-id=\"2364452\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-b851652 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b851652\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5f8a438\" data-id=\"5f8a438\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a873be9 elementor-widget elementor-widget-heading\" data-id=\"a873be9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inclusive service and care<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e6c84d elementor-widget elementor-widget-text-editor\" data-id=\"9e6c84d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To provide a better service experience and facilitate access to information for our users who require a differential service, we have the following reasonable adjustments, which are the measures implemented by the Family Compensation Fund, to respond to the needs and contexts of each person, respecting their differences and facilitating access to our services and products:<\/p><ul><li>button with tools <strong>accessibility<\/strong> located in our <strong>Web page<\/strong>.<\/li><li><strong>Videos<\/strong> corporate with <strong>Subtitle<\/strong> support or translation into sign language.<\/li><li><strong>preferential attention<\/strong> in our care offices for users with disabilities, the elderly, pregnant or pregnant women.<\/li><li><strong>relay centers<\/strong> that allow translation into sign language through a virtual connection, at the offices of Cali (Registration and Contributions Office), Palmira, Buga, Tulu\u00e1, Cartago and Buenaventura<\/li><li>Staff with knowledge in<strong> Sign Language<\/strong> basic level.<\/li><li><strong>virtual dating<\/strong> that avoid displacements.<\/li><li>Signage in <strong>braille<\/strong>.<\/li><li><strong>Accessibility to physical spaces<\/strong> (ramps, trails, demarcations, among others).<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/main>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comfenalco Valle Delagente Servicio al cliente \u00a1Estamos para escucharte! Te acompa\u00f1amos a conocer los beneficios, servicios y programas de tu Caja de Compensaci\u00f3n Familiar Comfenalco Valle Delagente. Adem\u00e1s atendemos tus solicitudes, consultas, reclamaciones o felicitaciones. Ir a preguntas frecuentes Conoce los canales que tenemos a tu servicio LL\u00e1manosL\u00ednea de atenci\u00f3n regional(602) 886 2727L\u00ednea gratuita nacional01 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":16993,"parent":6,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.1 (Yoast SEO v21.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Servicio al cliente - Comfenalco Valle Delagente<\/title>\n<meta name=\"description\" content=\"Estamos para escuchar a nuestras empresas, los trabajadores, sus familias y a los usuarios en general, a trav\u00e9s de nuestros canales de atenci\u00f3n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicio al cliente\" \/>\n<meta property=\"og:description\" content=\"Estamos para escuchar a nuestras empresas, los trabajadores, sus familias y a los usuarios en general, a trav\u00e9s de nuestros canales de atenci\u00f3n.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Comfenalco Valle Delagente\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-24T21:16:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2021\/04\/atencio\u0301n-servicio-protocolos.png\" \/>\n\t<meta property=\"og:image:width\" content=\"403\" \/>\n\t<meta property=\"og:image:height\" content=\"414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/test.comfenalcovalle.com.co\/personas\/servicio-al-cliente\/\",\"url\":\"https:\/\/test.comfenalcovalle.com.co\/personas\/servicio-al-cliente\/\",\"name\":\"Servicio al cliente - 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