{"id":1714,"date":"2023-03-01T08:00:00","date_gmt":"2023-03-01T13:00:00","guid":{"rendered":"https:\/\/test.comfenalcovalle.com.co\/?page_id=1714"},"modified":"2026-03-30T15:19:07","modified_gmt":"2026-03-30T20:19:07","slug":"servicio-al-cliente","status":"publish","type":"page","link":"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1714\" class=\"elementor elementor-1714\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e27f95 e-flex e-con-boxed e-con e-parent\" data-id=\"6e27f95\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0aad154 e-con-full e-flex e-con e-child\" data-id=\"0aad154\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ccf0ea jet-breadcrumbs-align-left jet-breadcrumbs-align-mobile-center elementor-widget elementor-widget-jet-breadcrumbs\" data-id=\"4ccf0ea\" data-element_type=\"widget\" data-widget_type=\"jet-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-breadcrumbs jet-blocks\">\n\t\t<div class=\"jet-breadcrumbs\">\n\t\t<div class=\"jet-breadcrumbs__content\">\n\t\t<div class=\"jet-breadcrumbs__wrap\"><div class=\"jet-breadcrumbs__item\"><a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/\" class=\"jet-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Beginning\">Beginning<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca7e89e elementor-widget elementor-widget-heading\" data-id=\"ca7e89e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f6aff4 elementor-widget elementor-widget-heading\" data-id=\"1f6aff4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">We are here to listen to you!<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7663b12 elementor-widget elementor-widget-text-editor\" data-id=\"7663b12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We accompany you to learn about the benefits, services and programs of your Comfenalco Valle Delagente Family Compensation Fund. We also attend to your requests, queries, claims or congratulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07c4b78 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"07c4b78\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/test.comfenalcovalle.com.co\/en\/preguntas-y-respuestas-frecuentes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10a4fc9 e-con-full e-flex e-con e-child\" data-id=\"10a4fc9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a401057 elementor-widget elementor-widget-heading\" data-id=\"a401057\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Know the channels we have at your service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a102b5 e-con-full e-grid e-con e-child\" data-id=\"5a102b5\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5a0c306 e-con-full e-flex e-con e-child\" data-id=\"5a0c306\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-975f1be elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"975f1be\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"104\" height=\"104\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/09\/icono_llamada_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-667413 lazyload\" alt=\"Icono llamada\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/09\/icono_llamada_color.png 104w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/09\/icono_llamada_color-12x12.png 12w\" data-sizes=\"(max-width: 104px) 100vw, 104px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 104px; --smush-placeholder-aspect-ratio: 104\/104;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-214c5b8 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"214c5b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>call us<\/strong><\/span><br \/><span style=\"text-align: left;\">Regional hotline<\/span><br \/><span style=\"text-align: left;\">(602) 886 2727<\/span><br \/><span style=\"text-align: left;\">National toll free line<\/span><br \/><span style=\"text-align: left;\">01 8000 938 585<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f81da9 e-con-full e-flex e-con e-child\" data-id=\"7f81da9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c88cd04 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c88cd04\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/08\/WhatsApp_icon-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-666043 lazyload\" alt=\"WhatsApp_icon\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/08\/WhatsApp_icon-150x150.png 150w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/08\/WhatsApp_icon-300x300.png 300w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/08\/WhatsApp_icon-12x12.png 12w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2025\/08\/WhatsApp_icon.png 662w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35c6db0 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"35c6db0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Preg\u00fantanos por WhatsApp<\/strong><\/span><br \/>Este canal de atenci\u00f3n cuenta con un asesor personal y virtual con Inteligencia Artificial, que resuelve tus dudas o consultas sobre nuestros servicios o programas, escr\u00edbenos al n\u00famero de WhatsApp <strong>3124755766<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d61233 e-con-full e-flex e-con e-child\" data-id=\"3d61233\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f9cc42 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"2f9cc42\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"114\" height=\"114\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_ubicacion_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603999 lazyload\" alt=\"icono_ubicacion_color\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_ubicacion_color.png 114w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_ubicacion_color-12x12.png 12w\" data-sizes=\"(max-width: 114px) 100vw, 114px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 114px; --smush-placeholder-aspect-ratio: 114\/114;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9d4a45 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a9d4a45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Visit us<\/strong><\/span><br \/><span style=\"text-align: left;\">Find the Comfenalco Valle Delagente office closest to you. <a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/sedes\/\"><span style=\"text-decoration: underline;\">Get to know our offices<\/span><\/a>.<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2ec160 e-con-full e-flex e-con e-child\" data-id=\"a2ec160\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8168039 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"8168039\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-604181 lazyload\" alt=\"\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-150x150.png 150w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-300x300.png 300w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc-12x12.png 12w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_diligente_color_rc.png 500w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-920f3b0 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"920f3b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Ask Diligent<\/strong><\/span><br \/>It is our virtual advisor, you can find it here on the website, click on its image and it will support you with answers to your questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7660544 e-con-full e-flex e-con e-child\" data-id=\"7660544\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1f40e elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"2b1f40e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"114\" height=\"112\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_registro_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603997 lazyload\" alt=\"icono_registro_color\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_registro_color.png 114w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_registro_color-12x12.png 12w\" data-sizes=\"(max-width: 114px) 100vw, 114px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 114px; --smush-placeholder-aspect-ratio: 114\/112;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa1099 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7fa1099\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Register your request<\/strong><\/span><br \/>Share your requests, congratulations, claims, complaints or suggestions through our web form. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/formulario-pqrsf\/\">Go to the PQRSF form<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e709c3d e-con-full e-flex e-con e-child\" data-id=\"e709c3d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a0205d elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"3a0205d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_servicio_al_cliente_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603998 lazyload\" alt=\"icono_servicio_al_cliente_color\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_servicio_al_cliente_color.png 100w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_servicio_al_cliente_color-12x12.png 12w\" data-sizes=\"(max-width: 100px) 100vw, 100px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/100;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72d0305 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"72d0305\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Virtual appointment scheduling<\/strong><\/span><br \/><span style=\"text-align: left;\">Schedule your virtual appointment and receive attention via video call with one of our advisors. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/comfenalcovalle.qanty.com\/portals\/appointments\" target=\"_blank\" rel=\"noopener\">Schedule your appointment<\/a><\/span>.<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-170af8a e-con-full e-flex e-con e-child\" data-id=\"170af8a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15cd68c elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"15cd68c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"116\" height=\"116\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_notificacion_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603995 lazyload\" alt=\"icono_notificacion_color\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_notificacion_color.png 116w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_notificacion_color-12x12.png 12w\" data-sizes=\"(max-width: 116px) 100vw, 116px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 116px; --smush-placeholder-aspect-ratio: 116\/116;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e59794 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4e59794\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>judicial notices<\/strong><\/span><br \/>Know the emails enabled for the purposes of judicial notifications. Go to the <a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/buzon-de-notificaciones-judiciales\/\"><span style=\"text-decoration: underline;\">judicial notification mailbox<\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c07be53 e-con-full e-flex e-con e-child\" data-id=\"c07be53\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3a6fd4 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"a3a6fd4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"122\" height=\"122\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_redes_sociales_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603996 lazyload\" alt=\"icono_redes_sociales_color\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_redes_sociales_color.png 122w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_redes_sociales_color-12x12.png 12w\" data-sizes=\"(max-width: 122px) 100vw, 122px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 122px; --smush-placeholder-aspect-ratio: 122\/122;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e02ab elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c7e02ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>Follow us on social networks<\/strong><\/span><br \/><span style=\"text-align: left;\">Nos encuentras como Comfenalco Valle en <strong>Facebook<\/strong>, <strong>instagram<\/strong>, <strong>Youtube<\/strong>, <strong>LinkedIn<\/strong>, <strong>tiktok<\/strong>, <strong>X<\/strong> and <strong>Spotify<\/strong>.<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-252507f e-con-full e-flex e-con e-child\" data-id=\"252507f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f900be e-con-full e-flex e-con e-child\" data-id=\"2f900be\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e703609 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"e703609\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"120\" height=\"120\" data-src=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_escribir_color.png\" class=\"attachment-thumbnail size-thumbnail wp-image-603993 lazyload\" alt=\"icono_escribir_color\" data-srcset=\"https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_escribir_color.png 120w, https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2023\/01\/icono_escribir_color-12x12.png 12w\" data-sizes=\"(max-width: 120px) 100vw, 120px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 120px; --smush-placeholder-aspect-ratio: 120\/120;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6b9ae elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ba6b9ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left; color: green;\"><strong>write to us<\/strong><\/span><br \/>Direct your written communication to our administrative headquarters or locate our suggestion boxes in offices and recreational centers. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/test.comfenalcovalle.com.co\/en\/sedes\/\">Discover our offices and hours<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7361a4a elementor-widget elementor-widget-text-editor\" data-id=\"7361a4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: left;\">Write us by email: <span style=\"text-decoration: underline;\"><a href=\"mailto:servicioalcliente@comfenalcovalle.com.co\">servicioalcliente@comfenalcovalle.com.co<\/a><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25e2b34 e-con-full e-flex e-con e-child\" data-id=\"25e2b34\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e6e344 elementor-widget elementor-widget-heading\" data-id=\"1e6e344\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">This is how we serve and respond to your requests PQRSF<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e235b6 elementor-widget elementor-widget-toggle\" data-id=\"9e235b6\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1651\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1651\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are PQRSFs?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1651\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1651\"><p style=\"text-align: justify;\">They are the Requests, Complaints, Claims, Suggestions and Congratulations that users share with us verbally or in writing, through our contact channels.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1652\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1652\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do the different types refer to?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1652\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1652\"><ul style=\"text-align: justify; padding: 20px;\"><li style=\"text-align: justify;\"><strong>Application<\/strong>: These are queries regarding the programs and services of the Compensation Fund.<\/li><li style=\"text-align: justify;\"><strong>Complaint<\/strong>: Manifestations related to the care provided by one of our collaborators.<\/li><li style=\"text-align: justify;\"><strong>claim<\/strong>: Statements or disagreements about the processes or breaches on our part.<\/li><li style=\"text-align: justify;\"><strong>Suggestion<\/strong>: Expectations or improvements that you suggest of our programs and services.<\/li><li style=\"text-align: justify;\"><strong>Positive comment:<\/strong> They are the expressions and comments that exalt our work.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1653\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1653\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Steps to follow to escalate your request to the Family Compensation Fund<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1653\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1653\"><ol style=\"padding: 20px;\"><li>Define the channel of your choice for filing your statement (by phone, mail, in person or virtual).<br \/><br \/><\/li><li>Provide your contact information and be very descriptive with your request, complaint, claim or compliment, this will allow us to provide a pertinent and complete response. If you require it, you can attach documents that support your request.<br \/><br \/><\/li><li>Al finalizar la radicaci\u00f3n llegar\u00e1 una notificaci\u00f3n a tu correo electr\u00f3nico con el n\u00famero de radicado (No. De ticket) para tu seguimiento.<br \/><br \/><\/li><li>Puedes hacer seguimiento del estado de tu petici\u00f3n a trav\u00e9s de nuestra App o\u00a0<a href=\"https:\/\/virtual.comfenalcovalle.com.co\/ServiciosWeb\/consultaTiquete.xhtml\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<br \/><br \/><\/li><li>Comfenalco Valle Delagente revisa tu caso y brinda respuesta a tu solicitud v\u00eda correo electr\u00f3nico o a trav\u00e9s de carta f\u00edsica.<br \/><br \/><\/li><li>Posteriormente validaremos tu satisfacci\u00f3n con la respuesta recibida a trav\u00e9s de una encuesta de satisfacci\u00f3n.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1654\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1654\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Know our Policy for the management of requests<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1654\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1654\"><p>Para la Caja de Compensaci\u00f3n Familiar del Valle del Cauca Comfenalco Valle Delagente el fortalecimiento de la relaci\u00f3n con sus grupos de inter\u00e9s es fundamental para fomentar la cultura de servicio, a trav\u00e9s de relaciones cercanas y duraderas que nos permitan continuar siendo emp\u00e1ticos, relevantes y resolutivos para el bienestar de las familias vallecaucanas.<\/p><p>Nos destacamos por ser sensibles y c\u00e1lidos, brindando prioridad y atendiendo en igualdad de condiciones, sin preferencias, ni discriminaci\u00f3n a los grupos vulnerables y personas con discapacidad, garantizando un trato digno, solidario, adecuado, resolutivo e incluyente, priorizando la prestaci\u00f3n de los servicios con el apoyo de la tecnolog\u00eda y el empoderamiento de los colaboradores.\u00a0<\/p><p>La pol\u00edtica de gesti\u00f3n de peticiones de Comfenalco Valle Delagente tiene como objetivo establecer los lineamientos y procedimientos para la recepci\u00f3n, an\u00e1lisis, respuesta y seguimiento de las peticiones presentadas por usuarios y afiliados, garantizando una atenci\u00f3n eficiente, transparente y oportuna, en cumplimiento de la normatividad vigente y en alineaci\u00f3n con los principios de calidad, inclusi\u00f3n y mejora continua, enmarcada en los siguientes lineamientos:<\/p><p><strong>The management of requests is framed in the following aspects:<\/strong><\/p><ul><li>El usuario puede radicar sus peticiones PQRSF a trav\u00e9s de los diferentes canales de atenci\u00f3n presenciales y virtuales, y consultar el estado del tr\u00e1mite por medio de nuestra p\u00e1gina web:<br \/><a href=\"http:\/\/test.comfenalcovalle.com.co\/en\/\" target=\"_blank\" rel=\"noopener\">test.comfenalcovalle.com.co<\/a><\/li><li>La corporaci\u00f3n cuenta con una herramienta tecnol\u00f3gica para la radicaci\u00f3n y respuesta de las peticiones PQRSF, desde donde se gestionan las respuestas en orden de llegada y prioridad, facilit\u00e1ndonos el seguimiento y control de las mismas. De igual forma la atenci\u00f3n a grupos vulnerables y personas con discapacidad, estado de indefensi\u00f3n o debilidad manifiesta se prioriza en la prestaci\u00f3n de los servicios presenciales.\u00a0<\/li><li>A nivel corporativo se establecen los lineamientos para dar respuesta a las PQRSF, siendo responsabilidad de los l\u00edderes de los procesos y Servicios, suministrar respuestas de fondo, pertinentes, oportunas y acordes con las caracter\u00edsticas de la respuesta a los usuarios, cumpliendo con los tiempos de respuesta establecidos por la ley.<\/li><li>Comfenalco Valle Delagente cuenta con una pol\u00edtica de resarcimiento para los casos que previo an\u00e1lisis sea requerido.\u00a0<\/li><li>Desde el proceso de Servicio y Experiencia, se presentan informes peri\u00f3dicos a la alta direcci\u00f3n con el objeto de que la administraci\u00f3n principal de la Corporaci\u00f3n pueda verificar el proceso de PQRSF e identificar y decidir sobre las mejoras del mismo.<\/li><li>Los informes se retroalimentan en forma oportuna a las diferentes \u00e1reas que participan en el proceso de PQRSF sobre el impacto en los indicadores de pertinencia, oportunidad y satisfacci\u00f3n.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3033b45 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3033b45\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/virtual.comfenalcovalle.com.co\/ServiciosWeb\/consultaTiquete.xhtml\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Check the status of your request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbacfae e-con-full e-flex e-con e-child\" data-id=\"dbacfae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed357d elementor-widget elementor-widget-heading\" data-id=\"9ed357d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inclusive service and care<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c373e4 elementor-widget elementor-widget-text-editor\" data-id=\"3c373e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To provide a better service experience and facilitate access to information for our users who require a differential service, we have the following reasonable adjustments, which are the measures implemented by the Family Compensation Fund, to respond to the needs and contexts of each person, respecting their differences and facilitating access to our services and products:<\/p><ul><li>button with tools <strong>accessibility<\/strong> located in our <strong>Web page<\/strong>.<\/li><li><strong>Videos<\/strong> corporate with <strong>Subtitle<\/strong> support or translation into sign language.<\/li><li><strong>preferential attention<\/strong> in our care offices for users with disabilities, the elderly, pregnant or pregnant women.<\/li><li><strong>relay centers<\/strong> that allow translation into sign language through a virtual connection, at the offices of Cali (Registration and Contributions Office), Palmira, Buga, Tulu\u00e1, Cartago and Buenaventura<\/li><li>Staff with knowledge in<strong> Sign Language<\/strong> basic level.<\/li><li><strong>virtual dating<\/strong> that avoid displacements.<\/li><li>Signage in <strong>braille<\/strong>.<\/li><li><strong>Accessibility to physical spaces<\/strong> (ramps, trails, demarcations, among others).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8ee96e e-con-full e-flex e-con e-child\" data-id=\"f8ee96e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a07aff2 e-grid e-con-full e-con e-child\" data-id=\"a07aff2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77a5ba3 elementor-cta--layout-image-above elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"77a5ba3\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/test.comfenalcovalle.com.co\/en\/deberes-y-derechos-del-afiliado\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg lazyload\" style=\"background-image:inherit;\" role=\"img\" aria-label=\"derechos-y-deberes-de-afilaidos-\" data-bg-image=\"url(https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2020\/08\/derechos-y-deberes-de-afilaidos--768x432.jpg)\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tAffiliate rights and duties\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-\">\n\t\t\t\t\t\tsee more\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80d5245 elementor-cta--layout-image-above elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"80d5245\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/atencion-diferencial\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg lazyload\" style=\"background-image:inherit;\" role=\"img\" aria-label=\"Differential attention\" data-bg-image=\"url(https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2024\/04\/mujer-cerca-lenguaje-senas-768x512.jpeg)\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tDifferential attention\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-\">\n\t\t\t\t\t\tMore information\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daa0221 elementor-cta--layout-image-above elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"daa0221\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/test.comfenalcovalle.com.co\/en\/personas\/servicio-al-cliente\/formulario-pqrsf\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg lazyload\" style=\"background-image:inherit;\" role=\"img\" aria-label=\"formularios-pqrsf\" data-bg-image=\"url(https:\/\/test.comfenalcovalle.com.co\/wp-content\/uploads\/2020\/07\/formularios-pqrsf-768x432.jpg)\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t\u00bfC\u00f3mo hacer una solicitud o petici\u00f3n?\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-\">\n\t\t\t\t\t\tLearn more\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio Servicio al cliente \u00a1Estamos para escucharte! Te acompa\u00f1amos a conocer los beneficios, servicios y programas de tu Caja de Compensaci\u00f3n Familiar Comfenalco Valle Delagente. Adem\u00e1s atendemos tus solicitudes, consultas, reclamaciones o felicitaciones. Ir a preguntas frecuentes Conoce los canales que tenemos a tu servicio LL\u00e1manosL\u00ednea de atenci\u00f3n regional(602) 886 2727L\u00ednea gratuita nacional01 8000 938 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":16993,"parent":6,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1714","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Servicio al cliente - Comfenalco Valle Delagente<\/title>\n<meta name=\"description\" content=\"Estamos para escuchar a nuestras empresas, los trabajadores, sus familias y a los usuarios en general, a trav\u00e9s de nuestros canales de atenci\u00f3n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comfenalcovalle.com.co\/personas\/servicio-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicio al cliente\" \/>\n<meta property=\"og:description\" content=\"Estamos para escuchar a nuestras empresas, los trabajadores, sus familias y a los usuarios en general, a trav\u00e9s de nuestros canales de atenci\u00f3n.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.comfenalcovalle.com.co\/personas\/servicio-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Comfenalco Valle Delagente\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T20:19:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.comfenalcovalle.com.co\/wp-content\/uploads\/2021\/04\/atencio\u0301n-servicio-protocolos.png\" \/>\n\t<meta property=\"og:image:width\" content=\"403\" \/>\n\t<meta property=\"og:image:height\" content=\"414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.comfenalcovalle.com.co\/personas\/servicio-al-cliente\/\",\"url\":\"https:\/\/www.comfenalcovalle.com.co\/personas\/servicio-al-cliente\/\",\"name\":\"Servicio al cliente - 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